| 000 | 00808nam a2200265 i 4500 | ||
|---|---|---|---|
| 001 | bg | ||
| 100 | 1 | _aLELAND, Karen | |
| 245 | 1 | 0 |
_aObsługa klienta / _cKaren Leland, Keith Bailey ; [oprac. wersji pol. Łukasz Tuszyński]. |
| 246 |
_iTyt. oryg.: _aCustomer service for dummies |
||
| 260 |
_aWarszawa : _b"Read Me", _c1999. |
||
| 300 |
_a[19], 295 s. : _brys., wykr. ; _c24 cm. |
||
| 490 | 1 | _aDla Opornych | |
| 500 | _aTyt. oryg.: "Customer service for dummies" 1995. | ||
| 650 | 9 | _aObsługa klienta | |
| 655 | _aPodręczniki | ||
| 700 | 1 |
_aBAILEY, Keith _d(1945- ) |
|
| 830 | _aDla Opornych | ||
| 020 | _a837243025X | ||
| 040 | _cBPK | ||
| 041 | 1 |
_apl _hen |
|
| 080 | _a338.46:339.138:366:316.47](07) | ||
| 920 | _a83-7243-025-X | ||
| 942 | _cKS | ||
| 008 | s pl f |000 0 pol | ||
| 999 |
_c36032 _d36032 |
||
| 856 |
_uhttp://koha.tu.koszalin.pl/cgi-bin/koha/opac-detail.pl?biblionumber=36032 _yKatalog online BPK |
||