@book{36032,
	author = {LELAND, Karen and BAILEY, Keith},
	title = {Obsługa klienta /},
	publisher = {"Read Me",},
	year = {1999.},
	series = {Dla Opornych},
	address = {Warszawa :},
	note = {Tyt. oryg.: "Customer service for dummies" 1995.},
	url = {http://koha.tu.koszalin.pl/cgi-bin/koha/opac-detail.pl?biblionumber=36032}
}